Awareness on availability of the Online Dispute Resolution ODR Mechanism

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KMS STOCK BROKING CO. PVT LTD CIN: U67120MH2001PTC134185
GR-2, MAY BUILDING, 297/301, PRINCESS STREET, MARINE LINES (EAST), MUMBAI – 400002
TEL: 22071111, 22081111, TELEFAX: 22061111 E-MAIL: kmsboffice@gmail.com




Dear Investors,

Sub: Awareness on availability of the Online Dispute Resolution (“ODR”) Mechanism

To enhance the awareness of investors of the Company about the availability of the ODR
Mechanism, we wish to inform all the investors of the Company that the Securities and Exchange
Board of India (“SEBI”) vide its Circulars dated July 31, 2023 and August 4, 2023 (“SEBI
Circulars”) has established a common ODR Portal which harnesses online Conciliation and online
Arbitration for resolution of any disputes arising in the Indian Securities Market.

As per the SEBI Circulars, investors shall first take up their grievance with the listed entity by
lodging a complaint directly with the concerned listed entity and if the grievance is not redressed
satisfactorily, the investor may, in accordance with the SCORES guidelines, escalate the same
through the SCORES Portal at https://scores.gov.in/scores/Welcome.html in accordance with the
process laid out therein. After exhausting all available options for resolution of the grievance, if
the investor is still not satisfied with the outcome, he/she can initiate dispute resolution through
the ODR Portal at https://smartodr.in/login.

Investors may note that there shall be no fees for registration of a complaint/dispute on the ODR
portal against the Company/ Registrar and Transfer Agent or any Intermediaries. However, fees
for initiation of Conciliation or Arbitration process shall be borne in terms of the SEBI Circulars.

Investors may also refer to the modalities and operational guidelines of the ODR Portal including
timelines for review/resolution of complaints filed through the ODR Portal, manner of
proceedings to be conducted by the ODR institutions, Fees and Charges, role and responsibilities
of Market Infrastructure Institutions and Market Participants, Code of Conduct for Conciliators
and Arbitrators, etc. as provided in the SEBI Master Circular.

For further details, investors can refer to the updated SEBI Master Circular No.
SEBI/HO/OIAE/OIAE_IAD-3/P/CIR/2023/195 updated as on December 28, 2023.
Thanking you,

For KMS STOCK BROKING CO. PVT. LTD.

Sd/-
Anand Kanakia
Compliance Officer




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