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Annexure-A
Investor Charter – Stock Brokers
1. VISION
To follow highest standards of ethics and compliances while facilitating the trading by
clients in securities in a fair and transparent manner, so as to contribute in creation of
wealth for investors.

2. MISSION
i) To provide high quality and dependable service through innovation, capacity
enhancement and use of technology.
ii) To establish and maintain a relationship of trust and ethics with the investors. iii) To
observe highest standard of compliances and transparency.
iv) To always keep ‘protection of investors’ interest’ as goal while providing service.
v) To ensure confidentiality of information shared by investors unless such information
is required to be provided in furtherance of discharging legal obligations or investors
have provided specific consent to share such information.

3. Services provided to Investors by stockbrokers include I.
Execution of trades on behalf of investors. II. Issuance of
Contract Notes.
III. Issuance of intimations regarding margin due payments.
IV. Facilitate execution of early pay-in obligation instructions.
V. Periodic Settlement of client’s funds.
VI. Issuance of retention statement of funds at the time of settlement.
VII. Risk management systems to mitigate operational and market risk.
VIII. Facilitate client profile changes in the system as instructed by the client.
IX. Information sharing with the client w.r.t. relevant Market Infrastructure Institutions
(MII) circulars.
X. Provide a copy of Rights & Obligations document to the client.
XI. Communicating Most Important terms and Conditions (MITC) to the client.
XII. Redressal of Investor’s grievances.

4. Rights of Investors
I. Ask for and receive information from a firm about the work history and background
of the person handling your account, as well as information about the firm itself
(including website providing mandatory information).
II. Receive complete information about the risks, obligations, and costs of any
investment before investing.
III. Receive a copy of all completed account forms and rights & obligation document.
IV. Receive a copy of ‘Most Important Terms & Conditions’ (MITC).
V. Receive account statements that are accurate and understandable.
VI. Understand the terms and conditions of transactions you undertake.
VII. Access your funds in a prescribed manner and receive information about any
restrictions or limitations on access.
VIII. Receive complete information about maintenance or service charges, transaction
or redemption fees, and penalties in form of tariff sheet.
IX. Discuss your grievances with compliance officer / compliance team / dedicated
grievance redressal team of the firm and receive prompt attention to and fair
consideration of your concerns.
X. Close your zero balance accounts online with minimal documentation
XI. Get the copies of all policies (including Most Important Terms and Conditions) of
the broker related to dealings of your account
XII. Not be discriminated against in terms of services offered to equivalent clients
XIII. Get only those advertisement materials from the broker which adhere to Code of
Advertisement norms in place
XIV. In case of broker defaults, be compensated from the Exchange Investor Protection
Fund as per the norms in place
XV. Trade in derivatives after submission of relevant financial documents to the broker
subject to brokers’ adequate due diligence.
XVI. Get warnings on the trading systems while placing orders in securities where
surveillance measures are in place
XVII. Get access to products and services in a suitable manner even if differently abled
XVIII. Get access to educational materials of the MIIs and brokers
XIX. Get access to all the exchanges of a particular segment you wish to deal with
unless opted out specifically as per Broker norms
XX. Deal with one or more stockbrokers of your choice without any compulsion of
minimum business
XXI. Have access to the escalation matrix for communication with the broker
XXII. Not be bound by any clause prescribed by the Brokers which are contravening the
Regulatory provisions.

5. Various activities of Stock Brokers with timelines

S.No. Activities Expected Timelines

1. KYC entered into KRA System and 3 working days of account opening
CKYCR

2. Client Onboarding Immediate, but not later than one week

3. Order execution Immediate on receipt of order, but not
later than the same day

4. Allocation of Unique Client Code Before trading

5. Copy of duly completed Client 7 days from the date of upload of Unique
Registration Documents to clients Client Code to the Exchange by the
trading member

6. Issuance of contract notes 24 hours of execution of trades
7. Collection of upfront margin from Before initiation of trade
client

8. Issuance of intimations regarding At the end of the T day
other margin due payments

9. Settlement of client funds First Friday/Saturday of the month /
quarter as per Exchange preannounced
schedule

10. ‘Statement of Accounts’ for Funds, Monthly basis
Securities and Commodities

Investor Charter Stock Brokers

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