FLOWCHART COMPLAINTS FILING STATUS CHECK DEPOSITORY 1

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Filing Complaints at
KMS STOCK BROKING COMPANY PRIVATE LIMITED
Customers can approach Customer Service for their concerns via the following channels.
Once the customer raises the concern via any channel, the interactions get recorded in KMS
STOCK BROKING COMPANY PRIVATE LIMITED backend. The customer receives Ticket
IDs for all interactions, which can be used for future reference in any of their interactions with
the Customer Service team.


Filing a Complaint via designated Email ID

1. In the first step, the customers sends an email to one of our designated Support Email IDs.

                       Desk                                                                Email ID

                                                                             kmsbcomplain@gmail.com
                Customer Service                                                    kmsboffice@gmail.com




2. The email gets recorded in KMS STOCK BROKING COMPANY PRIVATE LIMITED backend
   systems and a unique Ticket ID is generated for the specific complaint.
3. While our teams get to work to resolve the complaint, the customer receives the unique
   Ticket ID in our reply. This ID can be used for future reference in any of their interactions with
   the Customer Service team.

Track the Status of a Complaint: Applicable for all modalities
Regardless of which modality has been used to raise a complaint, KMS STOCK
BROKING COMPANY PRIVATE LIMITED customers can track the status of their
complaint as long as a Ticket has been raised.

1. Log in to the KMS STOCK BROKING COMPANY PRIVATE LIMITED
2. website: www.kmsstockbroking.com
  Hover over the initials of your name on the top right of the screen and click SUPPORT &
  HELP from the dropdown that appears:

3. Click the CREATE A NEW TICKET button, as seen below, enter your Ticket ID and you'll
  be able to know the status of your complaint.

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           Submit a Support Ticket

           Subject

               What's this support ticket about?

           Ticket Details

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Telephonic Support
Customers can reach out to our dedicated Support team via the numbers below:


                       Desk                                                                    Number                      Timings


                                                                                        022-22081111                   Monday to Friday
        Customer Service
                                                                                        022-22071111                   8:30 AM to 5 PM
   VERIFICATION PROCESS COMPLETE.
COMPLAINT NUMBER SENT TO CLIENT EMAIL.